Job Information

Sykes Mgr Global IT Regulatory Audit in Tampa, Florida

Mgr Global IT Regulatory Audit

Date Posted: 02/15/2020

Job Snapshot

  • Employee Type:

  • Location: Tampa, United States

  • Job Type: Information Technology

  • Experience: Not Specified

  • Date Posted: 02/15/2020

Job Description

This position will be responsible for ensuring all aspects of compliance to IT industry standards and regulatory requirements across SYKES Enterprises from a global perspective. This position will be responsible for SYKES IT audit governance where applicable and ensuring compliance with information security requirements. The position shall produce risk assessments, contract reviews/assessments, audit and contingency planning, and provide assistance for budget alignment. The position will support IT compliance activities of other SYKES departments, measure inter-company and business-unit compliance to IT standards, evaluate reports and provide contractual certifications and accreditations. This position shall coordinate audit gap-analysis and remediation efforts. This is a highly visible position.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

  • Adheres to SYKES policies on ethics and integrity.

  • Performs work on IT Compliance matters; participates in pre-sale activities, responds to RFI/RFP questions, reviews client contracts, answers IT compliance and data-security questionnaires, conducts client risk assessments, advocates client IT security controls, measures compliance with contractual obligations.

  • Management of the SYKES IT Compliance Program and IT audits/assessments, conforming to existing policies and procedures, as well as all applicable laws and regulations.

  • Communicate risk and policy infractions, violations and compromises to business-unit stakeholder, client-representatives, and corporate leadership per the required guidelines.

  • Conduct analysis and provide recommendations for management on identification of needs affecting the success of SYKES IT Compliance mission and objectives. Based on the analysis, advise leaders on the appropriateness of developmental efforts to fulfill those needs.

  • Engage and influence SYKES counterparts to improve processes for capabilities-based planning, resource allocation, and other strategic management processes used by SYKES leaders to make investment decisions.

  • Provides guidance and advice to SYKES' clients, business units and executive staff on IT Compliance and data-privacy best practices, internal policy compliance, regulatory compliance, and contractual requirements.

  • Maintain SYKES compliance with applicable security laws, regulations, SYKES security policies, procedures and standards across the enterprise.

  • Develop and maintains a matrix managed organization to administer Global IT Compliance initiatives.

  • Maintain technical competence in compliance and audit management methodology, tools, and best practices

  • Works closely with global divisions to provide insight to current compliance issues and will be responsible for moderately complex research and trending to assist with analysis and ensure overall IT compliance performance.

Desired qualifications, skills and experience


  • BS/BA in Information Technology required, privacy or security related field required,

  • 5 years as a privacy analyst or equivalent compliance audit role required;

  • or any equivalent combination of related training/education and experience required.

  • CISSP, CISA, CIPP, CHSS, CRFS, CP, CCNA, or SANS GIAC certifications desired,

  • 5 years managing audit teams with proven success desired.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position must be highly conversant & experienced with a wide variety of information security architectures, security concepts and techniques, and supporting security tools

  • Must have effective analytical abilities, strong interpersonal skills & the maturity & motivation to work effectively across project teams

  • Working with internal and external IT support teams, developing rapport and trust

  • Understanding and demonstrable knowledge of specific audit and assessment processes SSAE-16, ISO 27001, etc.

  • Effective project management skills, including the ability to plan, organize, prioritize, & balance multiple tasks and/or projects to ensure target dates & goals are achieved

  • Ability to build relationships & work in a team atmosphere

  • Excellent communication skills, both verbal and written

  • Strong knowledge of Information Security principles and practices

  • Strong knowledge in a variety of contemporary computing technology areas

  • Ability to work independently towards goals

  • Demonstrate self-confidence, energy and enthusiasm

  • Present ideas, expectations and information in a concise, well-organized way

  • Ability to be resourceful, creative and flexible

  • Working knowledge of networking IOS', routing protocols, firewall functionality and theory

  • Demonstrated experience establishing, monitoring & reporting privacy and risk management compliance/management metrics

  • Proficient use of Microsoft Office (Visio, Project, Excel, Word, etc.)

  • Availability for work after normal work hours is required ? on-call availability, 24x7 expected

Equal Employment Opportunity & Affirmative Action SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.