Sykes Customer Service Agent in Provo, Utah
Customer Service AgentinProvo, UTatSYKES JOBS
ApplyNot ready to Apply?
- Employee Type:
- Job Type:
- Date Posted:
Sykes Enterprises is growing & hiring Customer Service Professionals for our partner Capital One inProvo, Utah. Come be part of our great culture and growth here in Utah!Hours of Operation:6am-10pm dailyPay:$12.00/hour, $0.50 increase after 6 monthsMonthly Bonus:Starts after training and is paid monthly, this is not commission as we don’t do salesTraining:5 weeks full time paid training, we have both AM and PM training times availableLocation:198 East 1600 South Building 4 Provo, Utah 84606(This is NOT a work at home position, it is in ourPROVO UTAHlocation only)The Details:
Answering basic inbound credit card questions for our US customers. This will be anything from taking a payment to filing a lost stolen report (don’t worry we will train you)
Training is full time for 5 weeks Monday-Friday or Tuesday-Saturday, it’s important you have all the information you need to be successful
We have Full Time Positions. We have Part Time Positions. Ask us about it. Schedules will include at least 1 weekend day.
We have flexible schedules for students after training
You will have a dedicated Team Leader supporting you all along the way
This is truly a customer service position, no sales or pressure with unimportant metrics. We only use metrics that make for a good employee and customer experience. What does that mean?
We don’t hold our employees to average handle time (AHT) it doesn’t make sense to the customers or to you to limit the amount of time you can communicate
Inbound calls only, they actually want to talk to you!
No sales, really, we mean it!
So, what’s in it for you?
We have full benefits after 90 days (medical, dental, vision)
401K and Employer contributions
$5250 Tuition Reimbursement after 1 year of employment with us
A great environment. Everyone says it. We mean it.
We have full-time positions. We have part-time positions. Ask us about it
Discounts on shopping, travel & entertainment
Career Advancement Opportunities
We want you. Really, we do. But here’s the catch:
Have a high school diploma or its equivalent
Must be at least 18 years or older
You must pass a background check & drug test
Equal Employment Opportunity & Affirmative Action SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.