Sykes Customer Service Agent in Provo, Utah

Customer Service AgentinProvo, UTatSYKES JOBS

Date Posted:1/2/2019

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Job Snapshot

  • Employee Type:


  • Location:

Provo, UT

  • Job Type:

Customer Service

  • Experience:

Not Specified

  • Date Posted:


Job Description

Sykes Enterprises is growing & hiring Customer Service Professionals for our partner Capital One inProvo, Utah. Come be part of our great culture and growth here in Utah!Hours of Operation:6am-10pm dailyPay:$12.00/hour, $0.50 increase after 6 monthsMonthly Bonus:Starts after training and is paid monthly, this is not commission as we don’t do salesTraining:5 weeks full time paid training, we have both AM and PM training times availableLocation:198 East 1600 South Building 4 Provo, Utah 84606(This is NOT a work at home position, it is in ourPROVO UTAHlocation only)The Details:

  • Answering basic inbound credit card questions for our US customers. This will be anything from taking a payment to filing a lost stolen report (don’t worry we will train you)

  • Training is full time for 5 weeks Monday-Friday or Tuesday-Saturday, it’s important you have all the information you need to be successful

  • We have Full Time Positions. We have Part Time Positions. Ask us about it. Schedules will include at least 1 weekend day.

  • We have flexible schedules for students after training

  • You will have a dedicated Team Leader supporting you all along the way

This is truly a customer service position, no sales or pressure with unimportant metrics. We only use metrics that make for a good employee and customer experience. What does that mean?

  • We don’t hold our employees to average handle time (AHT) it doesn’t make sense to the customers or to you to limit the amount of time you can communicate

  • Inbound calls only, they actually want to talk to you!

  • No sales, really, we mean it!

So, what’s in it for you?

  • We have full benefits after 90 days (medical, dental, vision)

  • 401K and Employer contributions

  • Paid vacation

  • $5250 Tuition Reimbursement after 1 year of employment with us

  • A great environment. Everyone says it. We mean it.

  • We have full-time positions. We have part-time positions. Ask us about it

  • Discounts on shopping, travel & entertainment

  • Career Advancement Opportunities

  • Consistent Schedule

We want you. Really, we do. But here’s the catch:

  • Have a high school diploma or its equivalent

  • Must be at least 18 years or older

  • You must pass a background check & drug test

Equal Employment Opportunity & Affirmative Action SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.