Sykes Sales and Customer Service Agent in Kingstree, South Carolina
Sales and Customer Service AgentinKingstree, SCatSYKES JOBS
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Are you ready to join a global team of more than 55,000 amazing SYKES team members who focus on serving and helping our customers and each other?
You’re taking the first step in creating what could be your lifelong career, or maybe this is a step in your journey for the next few years. Either way, you will gain valuable skills and work experience that will help you become a better and more talented professional.
On our Call Center team, you’ll learn all about our customers’ wants, needs and interests before connecting them to products and solutions that make it all possible. At SYKES we put our customers first and strive to ensure each and every call provides a fantastic experience. We truly enjoy helping people, and know you do too!
We are there when our customer calls! Most calls come in during the afternoon and evening and we need you to be there too!
Required qualifications, skills and experience
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas
Be confident and always offer an upsell to the customer
May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems
Responsible for improving customer retention through programs and exemplary service provided to the customer
Utilizes mechanized systems to initiate and complete service orders and handle customer requests
Continually maintain working knowledge of all client products, services and promotions
Make recommendations according to customer's needs on features, accessories, upgrades and options
Utilize operational systems to process purchases of products and services
It is important to note most schedules require afternoon/evening hours and one or both weekend
Desired qualifications, skills and experience
Computer keyboard, mouse and multi-screen use
Must be able to type 25 words per minute
May be responsible for credit/inbound, activations, customer service, sales, fraud protection, and other duties as required
Previous call center experience a plus
Previous sales experience a plus
Previous customer contact experience a plus
Here’s some other great things available to you at SYKES
Competitive starting hourly rate, with increases every 6 months up to $12/hr.
Performance and sales incentives
Full time work hours
Consistent work schedules so you can plan your life
Paid Time Off
Career advancement opportunities
Inbound calls only
About us Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today’s economy.
EEO statement COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.
Equal Employment Opportunity & Affirmative Action SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.