Job Information
Foundever Technical Support Agent - French & English Speaking in Kingston, United Kingdom
Technical Support Agent - French & English Speaking
Req ID#: 384241
Kingston, UK, Kingston, GB
Job Description:
Key Details
This is a French and English speaking role - Must be fluent in French and English (written and spoken)
Salary: £23,439.00 per year - Monthly paid(Equates to an hourly rate of £12.02)
Contract length: 37.5 hrs p/w – Permanent
Training: Training for 13 days onsite or virtual, Monday to Friday 9am-5.30pm
Production : Working from home after training. Equipment iMac provided
Schedule: 37.5 per week – Monday – Friday 08.00 – 16.30
Expected start date: ASAP
The Role
As a Foundever Customer Service Advisor, you will be handling inbound contact from our client’s customers. They may have queries or concerns about a product or service; it’s your job to listen and act on the spot, driving the conversation forward to resolve their query, whilst being trusted to make the right decisions.
The aim of the role is to help end users by providing direct IT support in all aspects of Windows and Mac-based business and consumer software. You will be dealing with a mix of technical support and non-technical customer careby phone, email and live chat.You will work directly for Foundever Group® and represent our prestigious client Claris, computer software development company trusted by more than 50,000+ of the world’s greatest companies.
We will provide you with a brand-new iMac and you will have the flexibility to train and work remotely.
What we need from you
Good communication skills: the ability to clearly and effectively communicate with customers both written and verbally in English and German
Technical and Support skills: In-depth knowledge of Macintosh, Linux and Windows operating systems andthe ability totranslate "techno-speak" into layman's terms to customers of different backgrounds
Active listening skills: the ability to attentively listen to customers and understand their needs and concerns
Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints
Empathy: the ability to understand and relate to the customer's perspective
Patience: the ability to remain calm and composed
Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions
Why work at Foundever?
At Foundever, we work with clients across a multitude of industries such as, retail, health care, hospitality, catering, sports, office, government and many others. Foundever securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry.
If this really interests you and are attracted in pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.
What are you waiting for? Start your Foundever journey and click apply!
Creativity, Commitment, Connection at Foundever Group
Everyone’s Welcome
Foundever Group is an equal opportunity employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
Job Segment: Technical Support, Linux, Technology, Customer Service