Sykes Customer Service Agent in Fort Smith, Arkansas

Customer Service AgentinFort Smith, ARatSYKES JOBS

Date Posted:1/3/2019

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Job Snapshot

  • Employee Type:


  • Location:

Fort Smith, AR

  • Job Type:

Customer Service

  • Experience:

Not Specified

  • Date Posted:


Job DescriptionAre you tired of applying to positions and not getting any response?SYKESis a highly-engaged, responsive employer that guarantees you an interview within 72 hours of applying, once qualified. Thinking about the bigger picture for you - not only do you receive base pay for every hour you work, but it is full-time hours, so you have the opportunity to earn up to $25K or more per year after one year, along with full-time benefits, retirement money plus employer matching, vacation accrual, perks/discounts, and promotional opportunities! That is a great deal for an entry-level role.What is in it for you? Glad you asked…

  • Starting base pay: $10.25/hr.

  • Base pay increases every 6 months (up to $11/hr.)

  • Base pay increased at 6 months: $10.75/hr.

  • Base pay increased at 1 year: $11.00/hr.

  • Cash bonuses (based on performance) – ability to earn up to $1/hr. or more in addition to base pay

  • Full benefits (medical, dental, vision, life insurance, 401K) after 90 days of employment

  • Vacation accrual

  • Extra employee perks and discounts (shopping, tickets and attractions, tuition reimbursement)

  • Promotional opportunities

  • Family-friendly, fun environment that harbors team work

  • No experience necessary – we offer PAID training

What will you be doing? We have great Customer Service opportunities…SYKESis looking for full-timeCustomer Service Representativesat ourFort Smith, ARlocation to assist customers answer questions, process transactions and resolve their issues! You will get the opportunity to:

  • Engage in a fully paid training program to teach you what you need to know (investing in you)

  • Answer live inbound phone calls during your entire shift from different customers (get variety)

  • Use a computer to navigate various screens to help the customer (improve your computer skills)

  • Listen to issues, empathize and solve customer issues (be a problem-solver)

What do you need to be a successful Customer Service Representative? It is simple…

  • Be at least 18 years old with a high school diploma or GED

  • Have reliable, consistent transportation to get to and from our Ft. Smith, AR office

  • Computer navigation skills are a definite plus

  • Ability to type at least 25 words per minute

  • Previous call center or customer service experience in financial services, healthcare, technology, or something similar is a plus

  • Ability to pass a background and drug test

SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better,click here.Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity!EEO/AA/M/F/Vet/Disability

Equal Employment Opportunity & Affirmative Action SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.