Job Information
Foundever German Speaking Service Desk Agent in Budapest, Hungary
German Speaking Service Desk Agent
Req ID#: 143200
Location:
Budapest, HU
Category: Customer Service
Custom Field 4: Kallidus
Required Language
German
Employment Type
Full time
Contract Type
Permanent
Description
We are looking for an enthusiastic German Speaking Level 1 Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.
Your responsibilities will be the following:
As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls , emails & end-user requests of the products
Give accurate information to customers , who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries
Keep the user informed and follow-up ongoing cases
Involve your customers – realize and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level
Be proactive - identify deeper drivers of customer needs
Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails
Our desired candidate:
Fluent in German language and has conversational English language knowledge
BASED IN HUNGARY OR WILLING TO RELOCATE
Loves helping customers , communicates clearly and has excellent problem solving skills
Has a strong customer service focus
Having experience in customer service that’s an advantage, but we will provide full professional training
Pays close attention to the details
Enjoys learning new things and develops – adopts changes easily and be flexible
Confident user of MS Office package
If you join us we offer you:
Coming from abroad? We help you with a relocation package
Possibility to work from home (in Hungary)
Competitive salary, bonuses and cafeteria benefits
Paid professional training lead by our professional trainers
Stable and international company background
Multilingual environment, native colleagues from more than 25 nationalities
Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements
Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program
For more information check us onFacebook (https://www.facebook.com/foundever.hungary) too!
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